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Standard Operating Procedure: Why You Need It?

Standard Operating Procedure Why You Need It e1602669404359 Standard Operating Procedure: Why You Need It?

Standard Operating Procedure is a standard or reference that becomes a standard in carrying out duties and responsibilities for each employee in all hotel department. Generally, operational standard from each hotel and another pretty much the same, depending on star level from the hotel. Standard Operating Procedures were created to aim of providing boundaries for…

Product Knowledge: What is The Important For Employees?

hospitality product knowledge

What is a Product Knowledge? Product Knowledge is knowledge about product or service information available at a hotel. This knowledge is always evolving following technological developments and business changes in the hospitality industry. Before delivering information about products and services to visitors, it is important for employees to have an up-to-date and accurate product knowledge….

How To Create Target Market Correctly?

target market

Definition of Target Market Target market is a group of people with similar demographic characteristics who are ‘targeted’ by hotels company to promote their available products and services. A hotel will have multiple target market focuses and there is no limit to the number. This target can change over time and technological developments, and we must…

Compare Properties

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You can only compare 4 properties, any new property added will replace the first one from the comparison.