hotel management
Standard Operating Procedure is a standard or reference that becomes a standard in carrying out duties and responsibilities for each employee in all hotel department. Generally, operational standard from each hotel and another pretty much the same, depending on star level from the hotel. Standard Operating Procedures were created to aim of providing boundaries for…
Front Office Department in Hospitality Front Office Department is one of the department in hospitality that operates directly with guests, starting when guests get service before arriving, when they arrive at the hotel, while at the hotel, and when they leave the hotel. Front Office Department is ‘the gateway’ of a hotel. Main Role of…
Human Resource Development Human Resources Development is a department in hospitality that handles various problems of employment, labor, managers and other workers to support the activities or all operational processes in the hotel environment. Human Resources Development takes in charge to take care of job vacancies information then conduct job interviews with prospective employees who…
What is a Product Knowledge? Product Knowledge is knowledge about product or service information available at a hotel. This knowledge is always evolving following technological developments and business changes in the hospitality industry. Before delivering information about products and services to visitors, it is important for employees to have an up-to-date and accurate product knowledge….
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