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hotel management

Standard Operating Procedure: Why You Need It?

Standard Operating Procedure Why You Need It e1602669404359 Standard Operating Procedure: Why You Need It?

Standard Operating Procedure is a standard or reference that becomes a standard in carrying out duties and responsibilities for each employee in all hotel department. Generally, operational standard from each hotel and another pretty much the same, depending on star level from the hotel. Standard Operating Procedures were created to aim of providing boundaries for…

Department in Hospitality: Responsibilities of Each Divisions (Part 2)

Department in Hospitality

Human Resource Development Human Resources Development is a department in hospitality that handles various problems of employment, labor, managers and other workers to support the activities or all operational processes in the hotel environment. Human Resources Development takes in charge to take care of job vacancies information then conduct job interviews with prospective employees who…

Product Knowledge: What is The Important For Employees?

hospitality product knowledge

What is a Product Knowledge? Product Knowledge is knowledge about product or service information available at a hotel. This knowledge is always evolving following technological developments and business changes in the hospitality industry. Before delivering information about products and services to visitors, it is important for employees to have an up-to-date and accurate product knowledge….

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